This is such bad customer service that the email alone speaks for itself. So much for trying to introduce my son to Major League Soccer. Pay particular attention to the highlighted sections.
IMPORTANT ADVISORY: JUNE 8TH NEW ENGLAND REVOLUTION GAME RESCHEDULED!
Please be advised the New England Revolution vs. FC Dallas game originally scheduled for Sunday, June 8th @ 3:00 pm has been rescheduled. We are pleased to announce that Brazil, winners of 5 World Cups and currently the #2 ranked team in the world, are returning to Gillette Stadium on Friday, June 6th. As part of a special doubleheader, the New England Revolution face F.C Dallas at 6:30 PM, followed by Brazil vs. Venezuela at 8:30 PM.
Ticket prices for this game have significantly increased as this is now part of an international doubleheader, and we do not have the option to simply allow you to remain in your specific seats. As New England Revolution customers we are keen to ensure you get the best possible resolution to this issue and we have worked closely with Ticketmaster to devise the following solution.
Ticketmaster are going to refund your ticket price and service charges for your June 8th purchase. Your Order processing fee however will not be refunded. Please note that this refund will not show up on your statement for a couple of days, but you will be refunded. If you have any questions regarding your Ticketmaster refund, please call 617-931-2222.
If you are still interested in attending this game and would like to purchase new tickets, please call us on 1-877-GET REVS. Tickets go on sale to the general public tomorrow morning, Friday May 9th @ 10:00 am. However if you wish to call us today, we will be happy to help you secure tickets for this doubleheader. If you have any questions, please feel free to call us on 1-877-GET REVS.
We won’t be calling them back for new seats. Clearly, neither the Revolution or Ticketmaster understand the implications of treating customers with such disregard, especially at a time when the team is trying to appeal to new fans.
2 comments ↓
I could not agree with you more. This is a major black-eye for the Revs and the MLS. I had a similar problem directly with the Revs ticket office. I bought a “4 pack” of 4 Revs games before the season started. The FC Dallas game was one of them for June 8. I received a notice from the Revs indicating that the tickets are no longer good for June 6 and since they were going to be charging more of the lower bowl seating (my tickets were supposed to be 4 rows back from the field), that in order to keep those seats, I would have to pay the difference between the old price and the price for the double-header. Otherwise, my seats would automatically be moved up to the 2nd level mezzanine level and re-assigned. The cost difference between the locations is $41 per seat PLUS they are now planning to charge $40 per car for parking. Typically, parking is free for Revs game to encourage families to attend. What a mockery of the system. Sells tickets and then revoke them for a higher price. The MLS should step in to stop this extortion. The Revs (or whomever is running this event) should honor all tickets already sold for the event in the lower bowl and make their money on filling up the rest of the normally empty (relatively speaking) stadium. You should demand a complete refund of all charges and threaten the Revs with a boycott of future games. This is not bad customer service, it is also unfair treatment of those who purchased tickets in advance of the double-header billing. I don’t buy the Revs story that they don’t control the matter because an outside event promoter has the event. And in any event, the Revs and/or Ticketmaster should make things right for its customers. I don’t think that will happen anytime soon but it’s worth the fight for me.
Jr,
Yeah it stuck me as so odd, especially for a league struggling to build a long-term audience and credibility rather than a one-time sellout for an international team. Crazy if you ask me. Thanks for the comment.
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