Recent example of an emerging social media tug-a-war between Engadget and T-Mobile over the use of the color magenta for mobile products/services. Engadget launched their mobile product as Engadget Mobile (logo magenta) which got the T-Mobile marketing teams fired up see story below.
Entries Tagged 'Brand Management' ↓
T-Mobile and Engadget go at it in Social Media
5.5.08 by Blake Cahill {Blake Cahill, Brand Management, Consumer Generated Media, New Media, Reputation Management, Social Media}
Webcast with Forrester & Microsoft
4.29.08 by Blake Cahill {Blake Cahill, Brand Management, Consumer Generated Media, New Media, Social Media, Word of Mouth Marketing}
Please join me for an upcoming webcast on May 22 at 10AM PST/1PM EST featuring Peter Kim from Forrester Research and Marty Collins from Microsoft where we will discuss how companies can “Unlock Social Media’s ROI through Monitoring and Participation.” We will address the following:
- The latest industry and vertical trends in brand monitoring and social media participation
- The benefits that can be gained from engaging with online communities and customers directly
- KPI’s (Key Performance Indicators) for measuring success in social media engagement
- How Microsoft’s Windows/Windows Live group is driving results by monitoring, tracking and engaging in social media
Register here to attend
Buzz Marketing techniques to become illegal in UK?
4.16.08 by Blake Cahill {Blake Cahill, Brand Management, Consumer Generated Media, Customer Experience, New Media, Reputation Management, Social Media, Social Networks}
I am not sure how this one slipped by me late last week but thought I would share the update from the IPA in the UK. Effective on the 26 of May 2008 certain activities will become a criminal offense when the Consumer Protection from Unfair Trading Regulations becomes effective.
Seeding positive messages about a brand in a blog without making it clear that the message has been created by, or on behalf of, the brand will be an offense. Using “buzz marketing” specialists to communicate with potential customers in social situations without disclosing that they are acting as brand ambassadors will be an offense.
Seeding viral ads on the internet in a manner to suggest you are an ordinary member of the public will also be an offense. Legal Director at the Institute of Practitioners in Advertising (IPA) Marina Palomba warned agencies and marketing departments that not assessing their activities could lead to hefty fines and potential prison sentences. She said, “If advertisers and their agencies ignore the ethics of responsible advertising, the damage to the advertising and marketing industry generally will be considerable, undermining all commercial messages, their effectiveness and the self regulatory systems.”
This is one of the foundational elements and principles of the Word-of-Mouth Marketing Association based in Chicago with affiliates in the UK and my company. Marketers globally are continuing to understand and embrace transparent conversations with consumers - it is the only way to have dialogue otherwise governments will begin to regulate as we are seeing happen in the UK.
Word of Mouth Session: Making WOM Work!
4.8.08 by Blake Cahill {Blake Cahill, Blogs, Brand Management, Consumer Generated Media, Interactive Marketing, New Media, Social Media}
Peter Kim, a lead analyst at Forrester, is kicking off a session on Word-of-Mouth Marketing with Janet Eden-Harris from Umbria and Dave Balter from BzzAgent. Pete opens with some updated stats about the decline of mainstream media consumption and the increasing amount of time consumers are spending on the Internet. The time consumers are spending is increasingly spent around creating, sharing and consuming content in ways they hadn’t before. With respect to content that is passed along not all content is equal - it is important to remember it is a reflection of the sender.
Janet from Umbria, now a division of JD Power & Associates, shared a variety of case studies from SC Johnson and a major jeans manufacturer - some interesting insights around some of their client engagements. Dave shared what his definition of WOM is “the sharing of an honest opinion between two people”. He then explained their “BuzzAgent” process which is consumer enrollment, campaign invite, product/service shared with folks invites, then feedback reporting for the agents. Everything is transparent and non-scripted. An interesting stat - “40% of WOM interactions include another media form”. WOM is a high-effective in compliment to traditional media - you need a mix. Also, remember a large portion of WOM actually takes place offline verses online. Very interesting stats as measured by BzzAgent about the effectiveness of WOM’s viral nature. The example provided was that when they start a program with say 10k agents they then reach out to 12 individuals on average who then speak to 4.14 individuals for a total WOM effect/factor of 628,000 conversations. Naturally, these happen over a period of time and generate the equivalent of 1.4M hours of conversations.That is pretty impressive but results scaled down a bit as you move away from B2C and tangible products. Some solid questions and audience participation about whether it can really work in B2B or for services verse tangible products.
Good session - Pete, Janet, Dave.
Harnessing Social Technologies to Energize Sales
4.8.08 by Blake Cahill {Blake Cahill, Brand Management, Customer Experience, Interactive Marketing, New Media, Social Media, Social Networks}
Charlene Li and Josh Bernoff, of Forrester and Groundswell fame, are conducting a session about the groundswell that is affecting brands and companies. The four step approach to the groundswell for companies and brands is to think in term of the following acronym “POST” (People, Objective, Strategy, and Technology). To tap into the groundswell there are a couple of groups that can benefit from leveraging social media such as: Researchers for “Listening”, Marketing for “Talking”, Sales for “Energizing”, and Support for “Supporting”. Their is a big need for brands and companies to develop two-way conversations/dialogue with customers in order to fully leverage the value with social media.
A variety of examples about social media engagement/viral video like the tried and true “blending i-phone”, but a great new example of how Ernst & Young is engaging to aid recruitment strategies and P&G are approaching things very differently to engage with consumers. Charlene’s examples were to highlight the new ways of talking and engaging with customers via social media. Josh is up now and is covering the “Energizing” portion of the session. Examples highlighted Friskers and Brides.com. And a great overview of Dell and Lionel Menchaca’s team, who we are proud to support with our TruCast technology. The punchline is listen, learn, get started, don’t try to boil the ocean, focus, pilot, engaged and then replicate.
